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Added Nov 01, 2024 Telecom Engineer II (26590) Springfield, IL | CTH Apply (https://evoportalus.tracker-rms.com/LRS/apply?jobcode=26590&shownonlrs=True)

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Job Description

LRS Consulting Services is seeking a Sr. Telecom Engineer II for a 6+ month contract to hire opportunity with our client in Central Illinois! LRS Consulting Services has been delivering the highest quality consultants to our clients since 1979. We've built a solid reputation for dealing with our clients and our consultants with honesty, integrity, and respect. We work hard every day to maintain that reputation, and we're very interested in candidates who can help us. If you're that candidate, this opportunity is made for you!

Job Duties:

• The Telecom Engineer II will be a Systems engineer with strong Avaya telecommunications system and network experience, as well as some Windows operating system skills

• Monitor and respond to hardware and software problems utilizing hardware and software testing tools and techniques

• Perform standard Avaya Communication Manager Administration and installation of, including but not limited to Avaya Modular messaging, VAL manager, Avaya Site manager, VOIP, media gateways, design installation and management of telecommunications systems and telecommunication circuits

• Experienced in telecommunication and network system security and system performance enhancements in a large-scale Avaya enterprise

• Responsible for backups and restores, test and develop of disaster recovery procedures and documentation

• Works with Telecommunications Analyst, Telecommunication Technicians and Enterprise Network support teams to provide support for production and non-production systems

• Interfaces with application development and vendor support service groups to ensure proper escalation during outages or periods of degraded system performance

• Installs server hardware, software and provides data communications support

• Ensures that integrity, availability and accessibility of the network infrastructure are maximized

• Ensures that the enterprise network infrastructure is cost-effective and that the network services provided are strategically aligned to long-term MHS goals

• Responsible for integration of all networking equipment and applications to ensure smooth and seamless flow of information and data across the entire enterprise network

• Support on-going analysis of performance, availability, and maintainability of the enterprise network to ensure superior results

• Troubleshoot, identify and implement corrective measures as appropriate to ensure issues are resolved before system operation is threatened or critical problems arise

• Assist in developing and maintaining policies, procedures, and models based on industry best practice. Update as required on a timely basis

• Participate in Technical reviews of new technologies and upgrades to assist in planning and timing of implementation to ensure improvements are achieved and planned benefits are realized as anticipated with minimal impact and interruption to user community

• Work proactively with system users to identify opportunities for increased functionality to improve staff efficiency and effectiveness. Implement improvements as necessary

Qualifications:

• 4+ years' experience in Avaya Telecommunication required. Experience must include standard network protocols TCP/IP, DHCP, telnet, FTP, TFTP, SSH, PPP, and SNMP, Avaya Call Center software and reporting tools, and experience in test and development of disaster recovery procedures and documentation

• 3+ years of experience of cabling experience, cable management

• Previous applied knowledge specific to Avaya hardware and software systems such as Avaya s8800, s8500, s8300 servers and software VOIP media gateways, Avaya Modular Messaging, CXM Call Recording, ECAS Call Accounting, Spectralink wireless VOIP phones, Vocera VOIP wireless Phones and servers, LAN/WAN networks, Microsoft Windows Server / Desktop OS and network protocols is required

• Previous applied knowledge of Cisco Enterprise Data networking hardware and software

• Demonstrated problem solving skills and ability to consistently exercise sound judgment and initiative in all circumstances, including very stressful situations

• Must also be able to effectively manage competing priorities

• Demonstrated ability to communicate effectively with all levels of staff both in and outside of IT essential as well as experience in dealing with and managing proper escalation of critical service calls with vendor support to ensure timely and appropriate resolution to system issues

• Demonstrated dedication to a positive attitude and strong customer service support

• Proficiency in creating appropriate system documentation is essential

• Must possess strong skills in personal diplomacy and customer service and consistently demonstrate a high level of motivation, commitment to teamwork, professionalism and trustworthiness

• Candidate must be able to effectively communicate in English (written & verbal)

• Candidate must have permanent authorization to work in the USA for any employer

• Corp to Corp candidates will not be considered

LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.